FAQs

How does it all work at BTR?

We are a boutique natural wine store, not a bar.

We hold an off-premises licence, which means we can serve you a tasting (like a wine tasting at a Cellar Door), after that, you are free to purchase what you wish to take away & consume off-premises. You can not consume your purchases on-premises.

How do tastings work?

Tastings are $25 per person.

We share with you four different natural wines, liquor, or beer. Given our products are artisan, & small-batch, the purpose is for you to try new things, perhaps you’ve never tried before, so you can select products to purchase & consume off-premises.

We also offer free tastings in store. Sign up to our email list to be notified.

Can I just order a glass of wine at BTR?

No.

We sell second-hand wine glasses for $4 each. You are welcome to purchase a glass & a few of your favourite bottles & take away. Consumption is not permitted in our licenced area. Our licence allows us to offer Tastings only.

Can I eat at BTR?

We have a small selection of cheeses, meats, & olives to delight your tastebuds.

We are a retail store, not a hospitality venue, & do not offer table service. If you open something you have purchased from our store, we do not object to you consuming our products outside our shop though we do ask you take what you haven’t finish away with you, including rubbish.

WINE SUBSCRIPTIONS

How do Wine Subscriptions work?

We deliver 3 natural/organic/biodynamic farming and minimal intervention wines from small producers from around the world to your door. We select our wines according to the season.

When you start a subscription with us, your credit card will be charged on the last day of each month and wines will be sent during the first week of the month.

This means if you sign up on the 20th of a month, your credit card will be debited on the 20th of that month, wines posted AND then your card will be debited again on the last day of the month.

Where do you deliver 'Wine Subscriptions' to?

All over Australia. And we have insurance, signature requirements, and tracking.

Please note, because we are located in a rural area, so you may experience delays.

Can I cancel my subscription?

You bet.

Just like Spotify / Netflix etc. simply login to your account, and cancel at any time.

What is your return policy?

Due to the nature of our natural wines being sensitive to the surrounding environment and perishable, we do not offer ‘change of mind’ refunds. If you believe your wine is faulty, we require the wine to be brought back to the shop within 24 hours from the time of receipt. We ask that you seal the bottle and keep it in the fridge until you bring it to us. 

(We have had only very small instances where people who are not familiar with natural wine, bring back a bottle thinking it was faulty when it wasn’t. Please remember natural wines can look and taste irregular in comparison with conventional wines, including, taste, colour, skin contact in bottle, and length of freshness after opening due to low/no sulphur). It is normal for natural wines to have a slight fermentation fizz when opening – our wines are still ALIVE in the bottle. Please remember they will change with oxygen, so best to drink in 24-48 hours and keep refrigerated after opening.

What if a change my details, like address or phone number?

No worries.

Jump into the Members Area and update under ‘My Account’.